Scope AR and Caterpillar build first augmented reality-based remote support platform

By Catherine Sturman
Scope AR, the creator of the first-ever true augmented reality smart instructions and live support video calling solutions, has announced a license with...

Scope AR, the creator of the first-ever true augmented reality smart instructions and live support video calling solutions, has announced a license with manufacturer of construction and mining equipment Caterpillar Inc., to provide an augmented reality-based live support video calling platform built specifically for the unique remote assistance needs of industries using heavy machinery.

A first-of-its kind partnership, Scope AR and Caterpillar are delivering the unprecedented ability for the Caterpillar dealer network to leverage the benefits of augmented reality (AR) for live support in repairing, troubleshooting a problem or conducting maintenance on equipment. 

“This is about delivering an entirely new, interactive interface for remote workers to more effectively and efficiently communicate with experts in real-time, wherever they are,” said Scott Montgomerie, CEO and co-founder of Scope AR. 

“With machinery and equipment becoming increasingly complex, we are excited to partner with Caterpillar to provide the technology tools they need to share expert knowledge more quickly and deliver the remote support needed to get equipment back up and running faster.”

"At Caterpillar, we are always looking for innovative ways to enhance our customers’ operations and experience with using our equipment,” said Lonny Johnson, Senior Engineering Project Team Leader at Caterpillar.

“Through our partnership with Scope AR, our operators and dealers now have access to a superior level of remote support that will dramatically improve comprehension and reduce downtime costs at millions of job sites across the globe.”

The new platform is based upon Scope AR’s Remote AR technology – an augmented reality-based remote assistance application – and will include advanced features specific to the industries surrounding Cat products.

The platform combines augmented reality with live video streaming, voice, live annotation, screen sharing and white-boarding to simulate the effectiveness of having the expert looking over your shoulder guiding you on what to do step-by-step. 

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